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customer service control

См. также в других словарях:

  • Customer Service Assurance — (CSA) in telecom and Internet services means the collection of Communication Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user… …   Wikipedia

  • Customer Information Control System — Le système appelé CICS (Customer Information Control System, c est à dire Système de Contrôle des Informations Client) est un système qui permet d effectuer des opérations transactionnelles (en général consultation ou mise à jour de bases de… …   Wikipédia en Français

  • Institute of Customer Service — Infobox Company company name = Institute of Customer Service company company type = foundation = 1996 location = Colchester key people = industry = products = revenue = operating income = net income = num employees = parent = subsid = homepage =… …   Wikipedia

  • Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… …   Wikipedia

  • Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …   Wikipedia

  • Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone …   Wikipedia

  • Service system — A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment …   Wikipedia

  • Service delivery platform — The term Service Delivery Platform (SDP) usually refers to a set of components that provide a service’s delivery architecture (such as service creation, session control protocols) for a type of service. There is no standard definition of SDP in… …   Wikipedia

  • Control room — For the documentary film, see Control Room (film). NASA s Shuttle Flight Control Room in Houston, Texas A control room is a room serving as an operations centre where a facility or service can be monitored and controlled. Examples include: in… …   Wikipedia

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